Refund Policy
60-day trial
You can try your Liroma product at home for 60 days. If you are not satisfied, simply send it back within 60 days of receipt, no reason needed. This is our own trial period. Your statutory 14-day right of withdrawal continues to apply alongside it.
Conditions for returns
- Trying it out is fine: you may use the product as intended (see the exceptions below).
- The product is returned complete and undamaged, with all included accessories, manuals and (where applicable) free gifts.
- Please return it in the original packaging if possible, and in any case pack it securely.
Exceptions
- Products that cannot be returned for hygiene reasons once the seal has been broken (for example skin therapy devices after use).
- Because of their size, the PrimeFORCE Max Gen5 and the PrimeFORCE Ultra Gen5 can only be returned using your own carrier. Unfortunately we cannot arrange this return for you; you can buy a label from DHL or another carrier.
How to register a return
- Register your return in our returns portal and fill in all details carefully.
- Pack the product securely.
- Send the parcel with Track & Trace; you will find the shipping details in the returns portal.
- Keep your proof of shipment until the return has been processed.
Return costs
- A return costs €10 per parcel, in all countries. This amount is at your own expense. If you send back several boxes, the amount applies per box.
- The exception is the PrimeFORCE Max Gen5 and the PrimeFORCE Ultra Gen5: you return these yourself (see above). The costs then depend on the carrier and the country of dispatch.
Refund
- Once we have received and checked your return, you will hear from us within 10 working days.
- The refund is processed to your original payment method within 7 days of approval.
- Can't find the amount on your bank statement? Search for "Mollie" or for the amount you are due to receive.
Refused or not collected
If you refuse the order at the door, or do not collect it from the pickup point so that it comes back to us, we will send it to you again on request. The shipping costs for this are at your expense. If you choose to cancel the order instead, we will deduct the shipping costs already incurred from the amount we refund.
