Terms and Conditions

First of all, we would like to address you personally before covering all the legal elements.

At Liroma, we operate according to an open and honest policy. We treat our customers as we would like to be treated ourselves.

• We will always communicate with you in a personal, open, and honest manner, both via the website and by email.
• We process all orders within 24 hours. As a result, 98% of all orders are delivered to our customers within 48 hours.
• Not satisfied? Get your money back! No questions asked. We only want satisfied customers.
• Always contact us with complaints, both within and outside the warranty period. We are the party with the expertise, experience, and appropriate contacts to resolve and remedy your complaint, where possible.

GENERAL TERMS AND CONDITIONS

1. INFORMATION ABOUT US

This website is operated by Liroma and is part of Triple A bv. The goods you purchase will be supplied by us. We are registered with the Chamber of Commerce under number 89624173, with our registered office at Nieuwgraaf 52B, 6921 RK, Duiven (the Netherlands).

Our VAT number is NL865044430B01

You can contact us by email at info@liroma.nl.

2. YOUR PERSONAL DATA

We will use your personal data in accordance with our privacy statement.

3. ORDERING

You can place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to check your order and correct any input errors before placing your order by clicking the “Place your order” button. By clicking “Place your order”, your order is placed.

We confirm receipt of your order by sending an automatically generated email in which we accept your order. The agreement is concluded with this email.

The contract only relates to the specific goods mentioned in our confirmation email confirming our acceptance of your order. Please read and check these details in the email to ensure that they are correct.

If the details in the confirmation email are incorrect, or if you are not satisfied with the information in the email, please contact us via info@liroma.nl

The contractual language is Dutch.

Where we accept your order, we have a legal obligation to supply goods that comply with these terms and conditions.

4. PRICES AND SHIPPING COSTS

The information on this website relating to prices is subject to change by us without prior notice. The prices displayed at the time of ordering are the applicable prices.

Occasionally, an error may occur and goods may be incorrectly priced. In that case, we are not obliged to supply the goods at the incorrect price.

We will either cancel your order and refund the price, or contact you to ask whether you wish to proceed with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. If the correct price of the goods is lower than our stated price, we may, at our discretion, proceed with your order and charge the lower amount upon dispatch.

Unless otherwise stated, all prices include VAT (where applicable) but exclude delivery charges. These will be notified to you separately before you place your order and will also be confirmed by email.

5. AVAILABILITY AND DELIVERY

Information on this website regarding availability is subject to change without prior notice. We cannot guarantee the continuous availability of the products on this site. All orders are subject to current availability at all times.

We deliver exclusively within the European Union. We will deliver the goods you ordered to the address you provide when placing your order on this site.

Orders with a delivery address outside the European Union will not be accepted. If such an order is nevertheless placed, we reserve the right to cancel it and refund the amount paid.

Delivery will be made based on the information on the product pages after your order has been accepted.

We will make reasonable efforts to deliver the goods on the agreed date. If no date has been specified, we will deliver the goods within 7 days after the day on which you placed your order and it was accepted by us.

In the event of unforeseen circumstances (for example, adverse weather conditions, unforeseeable delays caused by traffic jams, roadworks, diversions, or mechanical failures), we may be unable to deliver the goods within these timeframes and shall not be liable for any delay or failure to deliver the goods if the delay is wholly or partly caused by such circumstances. If a delivery does not take place, we will agree an alternative delivery date with you.

We are also not responsible for any delay in delivery caused by no one being available to accept delivery of the products. It is your responsibility to contact the post office or courier company regarding goods that could not be delivered because you were unavailable.

6. PAYMENT

Payment for goods must be made in accordance with the procedure described on the information page “Payment options”.

7. RIGHT OF WITHDRAWAL

You have the right to withdraw from the agreement within a period of 60 days without stating any reasons.

The withdrawal period expires 60 days after the day on which you or a third party designated by you, other than the carrier, physically take possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the agreement by means of an unequivocal statement (e.g. by email, telephone, or written letter). You may use the model withdrawal form attached below for this purpose, but you are not required to do so. To meet the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

8. WARRANTY

Without limiting your right of withdrawal under Article 7, you may return the product to us, for example if the product is not the one ordered, is damaged or defective, or the quantity delivered is incorrect.

If goods are delivered with visible transport damage, you must, if possible, immediately report this damage to the delivery person and contact us as soon as possible. If you do not report the damage or contact us, this will not affect your statutory rights or the enforcement thereof, particularly your statutory warranty rights. However, you will help us assert our own rights against the freight carrier or transport insurer.

Once we have confirmed the defect or other problem, we will:

– provide a full refund
– provide a full refund for damaged or defective goods if this occurs within a reasonable period after the sale, or
– at your choice, repair or replace the goods at our expense (including shipping costs), unless this is impossible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.

We will keep you informed about the refund within a reasonable period. We usually process the refund request as quickly as possible and in any event no later than 30 days after the email confirmation of the refund for damaged or defective products.

9. OWNERSHIP

Purchased products remain our property until they have been paid for in full. Once the goods have been delivered to you or to a third party designated by you, you bear the risk and are liable accordingly.

10. LIABILITY

Unless expressly agreed otherwise below, the statutory provisions concerning liability for defects shall apply.

The above limitations and shortened periods do not apply to claims based on damage caused by ourselves, our legal representatives, or agents:

– in the event of injury to body, life, or health
– in the event of intentional or grossly negligent breach of duty and in the event of bad faith
– in the event of a breach of material contractual obligations, the fulfillment of which is essential for the proper performance of the agreement and on whose fulfillment the other party to the agreement may normally rely (cardinal obligations)
– under a given warranty, insofar as agreed.

11. GENERAL

If any provision of these General Terms and Conditions is invalid or impermissible, this shall not affect the validity of the other provisions.

We may amend or otherwise revise these General Terms and Conditions from time to time without prior notice. Please check our website regularly to see which General Terms and Conditions currently apply.

12. APPLICABLE LAW

These terms are governed by Dutch law. Every agreement for the purchase of goods through this website and all disputes arising in connection therewith are likewise governed by Dutch law.

13. Privacy Policy

Liroma respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. Through emails, we inform you about promotions and attractive offers related to the products you have ordered. You can always unsubscribe here via the link at the bottom of each email. If you do not wish to receive emails in advance, you can send an email to info@liroma.nl We will then ensure that you do not receive any emails. Otherwise, we will use this data only with your consent. Liroma will not sell your personal data to third parties and will only make it available to those third parties involved in fulfilling your order.

14. ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution, which you can find here: http://ec.europa.eu/consumers/odr/Consumers have the option of using this platform to resolve disputes.