Terms and Conditions
First of all, we would like to address you personally before discussing all the legal elements.
We at Liroma work according to an open and honest policy. We treat our customers as we would like to be treated.
- We will communicate with you personally , openly and honestly at all times. Both via the website and by email.
- We process all orders within 24 hours . As a result, 98% of all orders will be delivered to our customers within 48 hours.
- Not happy, money back! Without pardon. We only want satisfied customers.
- Always contact us if you have any complaints . Both within and outside the warranty period. We are the party with expert knowledge, experience and the right contacts to resolve and resolve your complaint (if possible).
TERMS AND CONDITIONS
- INFORMATION ABOUT US
This website is managed by Liroma and is part of Triple A bv. The goods you purchase will be delivered by us. We are registered with the Chamber of Commerce under number 89624173 and with our registered office at Nieuwgraaf 52B, 6921 RK, Duiven (Netherlands)
Our VAT number is NL865044430B01
You can contact us by email at info@liroma.nl .
- YOUR PERSONAL DATA
We will use your personal information in accordance with our privacy statement.
- TO ORDER
You can place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you wish to purchase. You will have the opportunity to check your order and correct any input errors until you place your order by clicking on the “Place your order” button. By clicking on "Place your order" your order has been placed.
We confirm receipt of your order by sending an automatically generated email with which we accept your order. The agreement is concluded with this email.
The contract relates only to those specific goods identified in our confirmation email of our acceptance of your order. Please read and check this information in this email to ensure it is correct.
If the details in the confirmation email are not correct, or if you are not satisfied with the details in the email, please contact us at info@liroma.nl
The contractual language is Dutch.
Where we accept your order, we have a legal obligation to supply goods in accordance with these terms.
- PRICES AND SHIPPING COSTS
Information on this website regarding prices is subject to change by us without notice. The prices displayed at the time of the order are the prices that apply.
Occasionally an error may occur and goods may be incorrectly priced. In that case, we are not obliged to deliver the goods (based on this incorrect price).
We will either cancel your order and refund the price, or we will contact you to ask whether you wish to proceed with the order (based on the correct price). If we are unable to contact you or if you do not wish to proceed with the order (based on the correct price), we will cancel your order and refund the price you have already paid. Where the correct price of the goods is less than our stated price, we may (at our discretion) proceed with your order and charge the lower amount upon dispatch.
Unless otherwise stated, all prices include VAT (if applicable) but exclude shipping costs. These will be notified to you separately before you place your order, after which they will also be confirmed by e-mail.
- AVAILABILITY AND DELIVERY
Information on this website regarding availability is subject to change without notice. We cannot guarantee the constant availability of the products on this site. All orders are always subject to current availability.
We deliver in the Netherlands, Belgium and Germany. We will deliver the goods you order to the address you provide to us when you place your order on this site.
Delivery will be made based on the information on the product pages after your order has been accepted.
We will make reasonable efforts to deliver the goods on the agreed date. If no date is stated, we will deliver the goods within 7 days of the day on which you placed your order and it was accepted by us.
In the event of unforeseen circumstances (e.g. adverse weather conditions, unpredictable delays due to traffic jams, roadworks, diversions or mechanical failures) we may not be able to deliver the goods within these timescales and we will not be liable for any delay or failure to deliver. the goods if the delay is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we will agree an alternative delivery date with you.
We are also not responsible for any delay in delivery caused by the unavailability of someone to take delivery of the products. It is your responsibility to contact the post office or courier company regarding the goods that could not be delivered due to your unavailability.
- PAYMENT
Payment for goods must be made in accordance with the procedure described on the “Payment options” information page.
- RIGHT OF WITHDRAWAL
You have the right to withdraw from the agreement within 30 days without giving reasons.
The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g. e-mail, telephone or in writing by post). You can use the model withdrawal form attached below, but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
- GUARANTEE
Without limiting your right of withdrawal under Article 7, you can return the product to us, e.g. if the product is not the product ordered, it is damaged or defective or it concerns an incorrect quantity delivered.
If goods are delivered with visible transport damage, you must - if possible - immediately report this damage to the delivery person and contact us as soon as possible. If you do not complain or contact us, this will not affect your statutory rights and their enforcement, in particular your statutory warranty rights. But you will then help us to assert our own rights against the freight forwarder or transport insurance.
Once we have confirmed the defect or other problem, we will:
– provide a full refund
– provide a full refund for damaged or defective goods if this is within a reasonable time after sale, or
– at your option, repair or replace the goods at our expense (including the costs of postage) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.
We will keep you informed about the refund within a reasonable time. We will usually process the refund request as soon as possible and in any case no later than 30 days after the email confirmation of the refund for damaged or defective products.
- PROPERTY
Purchased products remain our property until they have been paid in full. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.
- LIABILITY
Unless expressly agreed otherwise below, the legal regulations regarding liability for defects apply.
The above limitations and shortened periods do not apply to claims based on damage caused by ourselves, our legal representatives or agents:
– in case of damage to body, life or health
– in case of intentional or grossly negligent breach of duty and in case of bad faith
– in the event of a violation of essential obligations under the agreement, the fulfillment of which is indispensable for the proper execution of the agreement and the fulfillment of which the other party to the agreement may normally rely on (cardinal obligations)
– in the context of a given guarantee, to the extent agreed.
- GENERAL
If a provision of these General Terms and Conditions is not valid or inadmissible, this will not limit the operation of the other provisions.
We may change or otherwise edit these Terms and Conditions over time without prior notice. Please check our website regularly to see which General Terms and Conditions currently apply.
- APPLICABLE LAW
Dutch law is applied to these conditions. Any agreement for the purchase of goods through this website and any disputes arising in connection therewith are also governed by Dutch law.
- ONLINE DISPUTE RESOLUTION
The European Commission offers an online dispute resolution platform, which you can find here: http://ec.europa.eu/consumers/odr/ . Consumers have the option to use this platform for dispute resolution.
