Terms and Conditions
First of all, we want to say a personal word to you before all the legal elements are addressed.
At Liroma, we operate according to an open and honest policy. We treat our customers as we ourselves would like to be treated.
- We will always communicate with you personally, openly, and honestly. Both via the website and by email.
- We process all orders within 24 hours. As a result, 98% of all orders will be delivered to our customers within 48 hours.
- Not satisfied, money back! No exceptions. We only want satisfied customers.
- Always contact us in case of complaints. Both within and outside the warranty period. We are the party with expert knowledge, experience, and the right contacts to (if possible) resolve and address your complaint.
TERMS AND CONDITIONS
- INFORMATION ABOUT US
This website is managed by Liroma and is part of Triple A bv. The goods you purchase will be delivered by us. We are registered with the Chamber of Commerce under number 89624173 and with our registered office at Nieuwgraaf 52B, 6921 RK, Duiven (Netherlands)
Our VAT number is NL865044430B01
You can contact us by email at info@liroma.nl.
- YOUR PERSONAL DATA
We will use your personal data in accordance with our privacy statement.
- ORDER
You can place an order for goods offered for sale on this website by following the on-screen instructions after clicking on the product you want to buy. You will have the opportunity to review your order and correct any input errors until you place your order by clicking the “Place your order” button. By clicking “Place your order” your order is placed.
We confirm receipt of your order by sending an automatically generated email in which we accept your order. This email concludes the agreement.
The contract applies exclusively to the specific goods mentioned in our confirmation email of acceptance of your order. Please read and check these details in this email to ensure they are correct.
If the details in the confirmation email are incorrect, or if you are not satisfied with the details in the email, please contact us via info@liroma.nl
The contractual language is Dutch.
Where we accept your order, we have a legal obligation to deliver goods in accordance with these terms.
- PRICES AND SHIPPING COSTS
Information on this website regarding prices is subject to change by us without prior notice. The prices displayed at the time of ordering are the prices that apply.
Occasionally, an error may occur and goods may be incorrectly priced. In that case, we are not obliged to deliver the goods (based on this incorrect price).
We will either cancel your order and refund the price, or we will contact you to ask if you want to proceed with the order (based on the correct price). If we are unable to contact you or if you do not want to proceed with the order (based on the correct price), we will cancel your order and refund the amount you have already paid. If the correct price of the goods is lower than our stated price, we may (at our sole discretion) proceed with your order and charge the lower amount upon shipment.
Unless otherwise stated, all prices include VAT (if applicable) but exclude shipping costs. These will be separately communicated to you before you place your order and will also be confirmed by email.
- AVAILABILITY AND DELIVERY
Information on this website regarding availability is subject to change without prior notice. We cannot guarantee the constant availability of the products on this site. All orders are always subject to current availability.
We only deliver within the European Union. We deliver the goods you ordered to the address you provide us at the time you place your order on this site.
Orders with a delivery address outside the European Union are not accepted. If such an order is placed, we reserve the right to cancel it and refund the amount paid.
Delivery will be made based on the information on the product pages after your order has been accepted.
We will make reasonable efforts to deliver the goods on the agreed date. If no date is specified, we will deliver the goods within 7 days after the day you placed your order and it has been accepted by us.
In case of unforeseen circumstances (for example unfavorable weather conditions, unpredictable delays due to traffic jams, roadworks, detours, or mechanical failures), we may not be able to deliver the goods within these timeframes and are not liable for any delay or failure to deliver the goods if the delay is wholly or partly caused by such circumstances. If a delivery does not take place, we will agree on an alternative delivery date with you.
We are also not responsible for any delay in delivery caused by the unavailability of someone to receive the delivery of the products. It is your responsibility to contact the post office or courier company regarding goods that could not be delivered because you were unavailable.
- PAYMENT
Payment for goods must be made in accordance with the procedure described on the "Payment Options" information page.
- RIGHT OF WITHDRAWAL
You have the right to withdraw from the contract within 30 days without giving any reason.
The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement (e.g., email, telephone, or written letter). You may use the model withdrawal form attached below, but you are not obliged to do so. To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.
- WARRANTY
Without limiting your right of withdrawal under Article 7, you can return the product to us, for example, if the product is not the ordered product, is damaged or defective, or if the wrong quantity was delivered.
If goods are delivered with visible transport damage, you must - if possible - immediately report this damage to the delivery person and contact us as soon as possible. If you do not complain or contact us, this does not affect your legal rights and their enforcement, especially regarding your statutory warranty rights. However, you then help us to assert our own rights against the carrier or transport insurance.
As soon as we have confirmed the defect or another issue, we will:
– provide a full refund
– provide a full refund for damaged or defective goods if this is within a reasonable period after the sale, or
– at your choice, repair or replace the goods at our expense (including shipping costs) unless this is not possible or disproportionately expensive. In this case, you will receive a refund of the amount already paid for these goods.
We will keep you informed about the refund within a reasonable period. Usually, we process the refund request as quickly as possible and in any case no later than 30 days after the email confirmation regarding the refund for damaged or defective products.
- PROPERTY
Purchased products remain our property until they have been fully paid. Once the goods have been delivered to you or a third party designated by you, you bear the risk and are liable accordingly.
- LIABILITY
Unless expressly agreed otherwise below, the statutory provisions regarding liability for defects apply.
The above limitations and shortened periods do not apply to claims based on damage caused by ourselves, our legal representatives, or agents:
– in case of damage to body, life, or health
– in case of intentional or grossly negligent breach of duty and in case of bad faith
– in case of breach of essential obligations under the agreement, the fulfillment of which is indispensable for proper performance of the agreement and on which the other party normally relies (cardinal obligations)
– within the framework of a given warranty, insofar as agreed.
- GENERAL
If any provision of these General Terms and Conditions is invalid or unenforceable, this does not affect the operation of the other provisions.
We may change or otherwise modify these General Terms and Conditions over time without prior notice. Please check our website regularly to see which General Terms and Conditions currently apply.
- APPLICABLE LAW
Dutch law applies to these terms and conditions. Any agreement for the purchase of goods through this website and all disputes arising in connection with it are also governed by Dutch law.
13. Privacy Policy
Liroma respects the privacy of all users of its website and ensures that the personal information you provide to us is treated confidentially. We use your data to process orders as quickly and easily as possible. Through emails, we provide you with promotions and attractive offers related to the products you have ordered. You can always unsubscribe here via the link at the bottom of each email. If you prefer not to receive emails in advance, you can send an email to info@liroma.nl We will ensure that you do not receive any emails. Otherwise, we will only use this data with your consent. Liroma will not sell your personal data to third parties and will only make it available to those third parties involved in fulfilling your order.
14. ONLINE DISPUTE RESOLUTION
The European Commission offers a platform for online dispute resolution, which you can find here: http://ec.europa.eu/consumers/odr/Consumers have the option to use this platform for dispute resolution.
