Shipping & Returns

We do our best to deliver your order as quickly as possible.

- Orders placed on business days before 5:00 PM? Shipped the same day.
- Free shipping in the Netherlands, Belgium, Germany, France, Sweden, Norway, Denmark. Exceptions will be shown at checkout.
- Weekend order? Shipped on Monday (if in stock).

Delivery times:
📍 Netherlands & Belgium: 1 business day
📍 Germany: 2–3 business days
📍 France: 2–3 business days
📍 Spain: 3–4 business days
📍 Rest of Europe: 3–7 business days
📍 Outside Europe: 5–10 business days (€39.95 per shipment)

PLEASE NOTE: Delivery times may be slightly longer on Black Friday and during the holidays.

Tip: Leave your phone number and email address for smooth delivery.

As soon as your order has been shipped, you will receive a Track & Trace code. Not at home? The delivery driver will try again or deliver the package to a collection point.

Not collected from the parcel point
When your order has been shipped by us and the delivery driver does not find you at home, the package may be taken to a nearby parcel point. If the package is not collected within the specified period and is therefore returned to us, we can resend it to you upon request. The shipping costs for this reshipment are payable by the customer.

If you choose to cancel the order after it has been returned instead of having it resent, or if you refuse the order at the door, the previously incurred shipping costs will be deducted from the amount to be refunded.

Returns (cooling-off period)
You have the right to cancel and return your order up to 60 days after receipt without giving a reason.

Return conditions

Products must be undamaged and free of signs of use.
Please return the product in its original packaging.
Make sure that all included accessories, manuals and, where applicable, gifts are also included.

Exceptions

Products that cannot be returned for hygiene reasons if the seal has been broken (for example, light therapy devices after use).
The RL600 and the RL600 stand can be returned using your own carrier. Unfortunately, we cannot handle this return process. You can purchase a label from DHL or another shipping service.

Return process

Click here to register your return in the returns portal
Pack the product securely and enter all details correctly in the returns portal.
Ship the package using a carrier of your choice.
Always keep your shipping receipt with Track & Trace until the return has been processed.

Return costs

Return costs are your responsibility. These costs depend on the carrier and the country of shipment. You can expect to pay approximately €8–10 in the Netherlands/Belgium and €12–25 in the rest of Europe. These are estimated costs per package/label. If you need to return multiple boxes/products, these costs may increase.

RL600 shipping

We will contact you in advance (by phone or email) to coordinate delivery of the RL600. If you are not present on the agreed day after all, the shipping costs for the new delivery will be charged. Please allow for costs of approximately €50.

Returning the RL600

We can arrange a collection service for you to return the RL600. As this is a large package and we ship insured, the exact return costs may vary depending on the situation. Would you like to know the exact return costs in advance? Please contact us at hello@liromaredlight.com.

Refunds

As soon as we have received and inspected your return, you will be notified within 10 business days.
The refund will be processed to your original payment method within 7 days after approval.
Can't find the amount in your bank statement? Search for "Mollie" or the amount you are due to receive.

Return address

Liroma B.V.
Nieuwgraaf 52B
6921 RK Duiven
Netherlands

Tip: Leave your phone number and email address with your order to ensure smooth delivery and returns.