Warranty

At Liroma, we believe that quality is not just something you promise, but something you dare to guarantee. That is why we offer clear and reliable warranty conditions on all our products.

The Liroma PrimeForce panels are developed as a premium line for intensive and long-term use. To emphasize that quality and reliability, we offer a 3-year warranty on all PrimeForce panels. All our other products come with a 2-year warranty.

This warranty covers electronic and mechanical defects.

During the warranty period, we will repair or replace the product free of charge, provided the defect was not caused by:

• incorrect use or improper handling
• negligence
• normal wear and tear
• accidental damage
• changes or modifications made by the buyer

With our warranty, we mainly want to make one thing clear:
you choose Liroma for certainty, service, and long-term support.

Product warranty step-by-step plan

Do you want to claim the product warranty? Then follow the steps below:

1. Contact us

You inform us by email via info@liroma.nl about your complaint. German customers can reach us at kontakt@liroma.de

If possible, add photos or videos showing the defect.

Also include a copy of the proof of purchase (invoice), or mention your order number.

2. Shipping the product

We will send you our response by email. Sometimes we can offer a solution immediately, but usually we ask you to return the complete product to us.

The costs for return shipping are your responsibility, unless the complaint was present immediately upon receipt of the product. In that case, we will reimburse the shipping costs (standard DPD rate).

Return address:
Liroma
Nieuwgraaf 52B
6921 RK Duiven
Netherlands

3. Investigation and solution

After receipt, you will receive a confirmation from us by email. We will then carefully investigate your complaint.

You will receive the results of the investigation, including the solution (repair or replacement), no later than two weeks after we receive the returned product.

Of course, we do our best to handle this process as quickly as possible.