Shipping & Returns

We do our best to deliver your order as quickly as possible.

- Orders placed on business days before 5:00 p.m.? Shipped the same day.
- Free shipping in the Netherlands, Belgium, Germany, France, Sweden, Norway, Denmark. Exceptions will be shown at checkout.
- Weekend order? Shipped on Monday (if in stock).

Delivery times:
📍 Netherlands & Belgium: 1 business day
📍 Germany: 1–2 business days
📍 France: 2–3 business days
📍 Spain: 3–4 business days
📍 Rest of Europe: 3–7 business days
📍 Outside Europe: 5–10 business days (€39.95 per shipment)

PLEASE NOTE: Delivery times may be slightly longer on Black Friday and during the holidays.

Tip: Leave your phone number and email address so delivery can go smoothly.

As soon as your order has been shipped, you will receive a Track & Trace code. Not at home? The delivery driver will try again or deliver the package to a pickup point.

Package not collected from pickup point
When we ship your order and the delivery driver does not find you at home, the package may be taken to a nearby pickup point. If the package is not collected within the specified period and is therefore returned to us, we can resend it to you upon request. The shipping costs for this reshipment are payable by the customer.

If you choose to cancel the order after its return instead of having it reshipped, or if you refuse the order at the door, the previously incurred shipping costs will be deducted from the amount to be refunded.

Returns (cooling-off period)
You have the right to cancel and return your order without giving a reason within 60 days of receipt.

Return conditions

• You may inspect and assess the product as you would in a physical store. You are only liable for any reduction in value if it results from use beyond what is necessary to assess the nature, characteristics, and functioning of the product.
  
• Please return the product in its original packaging.
• Make sure that all included accessories, manuals, and (if applicable) gifts are also included.

Exceptions

• Products that cannot be returned for hygienic reasons if the seal has been broken (for example, skin therapy devices after use).
  

Return process

• Click here to register your return in the return portal 
• Pack the product securely and enter all the information correctly in the return portal.
• Send the package using a carrier of your choice.
• Always keep your shipping receipt with Track & Trace until the return has been processed.

Return costs

• Return costs are your responsibility. These costs depend on the carrier and the country of shipment. You can expect to pay approximately 8–10 euros in the Netherlands/Belgium and €12–25 in the rest of Europe. These are estimated costs per package/label. If you need to return multiple boxes/products, these costs may increase.

Refund

• As soon as we have received and inspected your return, you will receive a notification within 10 business days.
• The refund will be processed to your original payment method within 7 days after approval.
• Can’t find the amount in your bank statement? Search for "Mollie" or the amount you are due to receive. 

Return address

Liroma B.V.
Nieuwgraaf 52B
6921 RK Duiven 
Netherlands

Tip: Leave your phone number and email address with your order to ensure smooth delivery and returns.