Warranty

At Liroma, we believe that quality is not only something you promise, but something you dare to guarantee. That is why we offer clear and reliable warranty terms on all our products.

Our Prime line is developed for intensive and long-term use. To underline that quality and reliability, we provide a 3-year warranty on all red light devices from this line: from the large PrimeFORCE panels to the compact, portable Prime devices for targeted use. Accessories that carry PrimeFORCE in their name, such as protective glasses, mounting systems or storage bags, are not covered by this warranty.

The separate bulb, the replacement bulb for our infrared lamps, comes with a 1-year warranty. All our other products come with a 2-year warranty.

This warranty covers electronic and mechanical defects.

During the warranty period, we will repair or replace the product free of charge, provided that the defect was not caused by:

• incorrect use or improper handling
• negligence
• normal wear and tear
• accidental damage
• modifications or alterations made by the buyer

If a product develops a defect covered by the warranty during the warranty period, Liroma has the right to repair or replace the product free of charge. If the same model is no longer available, Liroma may offer a technically equivalent or superior replacement model. This does not affect the consumer's statutory rights.

With our warranty, we primarily want to make one thing clear:
with Liroma, you choose certainty, service and long-term support.

Product warranty procedure

Would you like to make a claim under the product warranty? Then follow the steps below:

1. Contact us

Inform us about your complaint by email at hello@liromaredlight.com. German customers can reach us at kontakt@liroma.de

If possible, attach photos or videos showing the defect.

Also send a copy of the proof of purchase (invoice), or include your order number.

2. Shipping the product

We will respond to you by email. Sometimes we can offer a solution immediately, but usually we will ask you to return the complete product to us.

Liroma covers the shipping costs for returning a product with a defect covered by the warranty. In our response, we will explain how to send the package and how you will be reimbursed for these costs.

Return address:
Liroma
Nieuwgraaf 52B
6921 RK Duiven
Netherlands

3. Investigation and solution

After receiving the product, we will send you a confirmation by email. We will then carefully investigate your complaint.

You will receive the results of the investigation, including the solution (repair or replacement), no later than two weeks after we receive the returned product.

Of course, we will do our best to handle this process as quickly as possible.